Terms of service

The offer of movable property on the Website is not sold by the Website owner but by the Seller. Therefore, a contract is concluded between the Buyer and the Seller when purchasing movable property. The Website owner is not a party to this sales agreement. The general terms and conditions applicable between the Seller and Buyer are conveniently included in this document. Please note: these general terms and conditions apply between the Buyer and the Seller and therefore cannot be invoked against the Website owner.

If the Seller is located in a country of the European Union (EU), Norway, Liechtenstein, or Iceland, the European Distance Selling Directive applies. This directive includes, among other things, the following rights and guarantees:

The Seller must provide the Buyer with clear and written information regarding taxes, payment, delivery, and execution of the agreement.

The Buyer receives the order within 30 days unless a different period has been agreed upon with the Seller. If the respective movable property is not (no longer) available, the Seller must inform the Buyer accordingly. Any (partial) payments must be refunded within thirty days unless the Seller provides a similar movable property.

The Buyer has a right of withdrawal, meaning that the Buyer can reverse the purchase without giving reasons for at least fourteen days. Any shipping costs incurred are borne by the Buyer. Any (partial) payments must be refunded within thirty days.

Article 1 – Definitions

In these mediation terms and conditions, the following terms are understood as:

Website: the provided platform accessible via www.neonworld.be, including all associated subdomains.

Website owner: the sole proprietorship LECIS located at Asserweg 81/02, 3690 Zutendaal, with enterprise number 0799.727.881.

Buyer: the person making a purchase on the aforementioned website.

Seller: a company that sells movable property to the Buyer, either as a manufacturer or as a trader.

Article 2 – Buyer's Rights

The Seller must provide the Buyer with clear and written information regarding taxes, payment, delivery, and execution of the agreement.

Article 3 – Nature of the Mediation Service

Through the Website, certain movable properties are purchased from third parties, whether or not located in the European Union.

The service provided by the Website owner is a mediation service provided to a third party. When ordering movable property via the Website, the Website owner is authorized to act as an intermediary, on behalf of the Buyer and at the expense of the Buyer, to order the movable property from the actual Seller of the respective movable property.

If the actual Seller is located outside the Netherlands and, as a result, the respective movable property needs to be imported, this will be done in the name of the Buyer. Additional costs, such as import VAT and (customs) clearance costs, are borne by the Buyer.

Article 4 – Payment

The settlement of the payment for the purchased product is processed through the Website owner. The Website owner also ensures payment to the actual Seller.

It is possible that the prices listed on the Website differ from the amounts paid by the Website owner to the actual Seller. It may happen that the Seller is allowed to purchase the product, after it has been purchased by the Buyer, for a lower amount. The difference between the amount paid by the Buyer and the amount paid to the actual Seller is considered as compensation for the mediation service provided by the Website owner to the third party in these cases.

Article 5 – Complaints Procedure

In case the Buyer is dissatisfied with the way the (mediation) agreement has been executed, this can be communicated to the Website owner via the contact information provided on the Website. Every notification made by the Buyer will be handled by the Website owner with the utmost care and as soon as possible. The Website owner will provide a substantive response to the Buyer at most fourteen days after receiving the notification.

If dissatisfied with the procedure mentioned in paragraph 1 of this article, the Buyer can address the dispute resolution body of the European ODR Platform (https://ec.europa.eu/consumers/odr/)."

General Terms and Conditions

Article 1 - Definitions

In these conditions, the following terms are defined as:

Additional agreement: an agreement in which the consumer acquires products, digital content, and/or services related to a distance contract, and these goods, digital content, and/or services are delivered by the entrepreneur or by a third party based on an agreement between that third party and the entrepreneur;

Cooling-off period: the period within which the consumer can exercise his right of withdrawal;

Consumer: the natural person who does not act in the course of a profession, business, or craft and enters into an agreement with the entrepreneur;

Day: calendar day;

Digital content: data that is produced and delivered in digital form;

Continuous transaction: an agreement relating to a series of products and/or services, where the delivery and/or performance obligation is spread over time;

Durable data carrier: any (aid) means that enables the consumer or entrepreneur to store information directed at him personally in a way that allows future consultation and unaltered reproduction of the stored information, including email.

Right of withdrawal: the consumer's ability to withdraw from the distance contract within the cooling-off period;

Model withdrawal form: the withdrawal form provided by the entrepreneur to the consumer and which the consumer can complete when he wishes to exercise his right of withdrawal;

Entrepreneur: the natural person or legal entity that offers products and/or (access to) digital content and/or services at a distance to consumers;

Distance contract: an agreement within the framework of an organized system for selling products and/or services at a distance by the entrepreneur, until the conclusion of the agreement, exclusively using one or more techniques for distance communication with the consumer;

Technique for distance communication: a means that can be used to conclude a distance contract, without the consumer and entrepreneur being simultaneously in the same space;

General Terms and Conditions: the present General Terms and Conditions of the entrepreneur.

Article 2 - Identity of the entrepreneur

LECIS

Asserweg 81/02, 3690 Zutendaal (Belgium)

Hello@neonworld.be

Company number 0799.727.881

Article 3 - Applicability

These general terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded and orders between entrepreneur and consumer.

Before the distance contract is concluded, the text of these general terms and conditions is made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions are available for inspection at the entrepreneur's premises, in what way they can be inspected, and that these general terms and conditions will be sent to the consumer free of charge upon request as soon as possible.

If the distance contract is concluded electronically, in deviation from the previous paragraph, the text of these general terms and conditions can be made available to the consumer by electronic means in such a way that it can be easily stored by the consumer on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be consulted electronically and that they will be sent to the consumer free of charge upon request by electronic means or in another way.

In case, in addition to these general terms and conditions, specific product or service conditions also apply, the second and third paragraphs apply by analogy, and the consumer can always invoke the applicable provision that is most favorable to him in the event of conflicting general terms and conditions.

In the event that one or more provisions in these general terms and conditions are declared wholly or partially void or annulled at any time, these general terms and conditions will remain in force for the remainder, and the provision declared void or annulled will be replaced by a provision that approximates the purport of the original provision as closely as possible in mutual consultation and without delay.

Situations not covered by these general terms and conditions should be assessed in accordance with these general terms and conditions.

Uncertainties about the interpretation or content of one or more provisions of our terms and conditions must be interpreted in accordance with these general terms and conditions.

Article 4 - The offer

If an offer has a limited duration or is subject to conditions with a suspensive or dissolving effect, or any other condition, this will be explicitly stated in the offer.

The entrepreneur's offer is without obligation. The entrepreneur is entitled to change and adjust the offer.

The entrepreneur's offer includes a description of the products and/or services offered, which is at all times complete and accurate. The offer includes a sufficiently detailed description to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses any images that imply that these images show the offered product, these are a true representation of the offered products and/or services. Obvious errors or mistakes in the offer do not bind the entrepreneur.

Images of products are a true representation of the offered products. However, the entrepreneur cannot guarantee that the displayed colors exactly match the real colors of the products.

Each offer contains such information that it is clear to the consumer what the rights and obligations are that are attached to the acceptance of the offer. This concerns, in particular:

the price including taxes;

any shipping costs;

the way in which the contract will be concluded and which actions are necessary for this;

whether or not the right of withdrawal applies;

the method of payment, delivery, and performance of the distance contract.

Article 5 - The agreement

The agreement is concluded, subject to what is stipulated in paragraph 4, at the moment of acceptance by the consumer of the offer and compliance with the conditions set for this.

In the event that the consumer has accepted the offer electronically, the entrepreneur immediately confirms receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may dissolve the agreement.

If the agreement is concluded electronically, the entrepreneur takes appropriate technical and organizational measures to secure the electronic transfer of data and ensures a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures for this.

Within the legal framework, the entrepreneur can inform himself as to whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good grounds not to enter into the agreement, he is entitled to refuse an order or request or to attach special conditions to the execution.

The entrepreneur will send the following information to the consumer in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier, at the latest upon delivery of the product or service or digital content:

the visiting address of the entrepreneur's establishment where the consumer can address complaints;

the conditions under which and the manner in which the consumer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;

information about warranties and existing after-sales service;

the price, including taxes, of the product, service, or digital content;

the costs of delivery, if applicable;

the method of payment, delivery, or performance of the distance contract;

the requirements for termination of the contract if the contract has a duration of more than one year or is of indefinite duration;

in the event that the consumer has a right of withdrawal, the model withdrawal form.

In the case of a continuous transaction, the provision in the previous paragraph applies only to the first delivery.

Article 6 - Right of Withdrawal

When delivering products:

The consumer has the right to dissolve the agreement without providing any reasons within 14 days from the date of purchase. This right of withdrawal does not apply to custom-made products.

The reconsideration period starts from the day after the consumer receives the product or a representative appointed by the consumer and made known to the entrepreneur in advance.

If:

the consumer orders multiple products in a single order, the reconsideration period begins on the day the consumer, or a third party designated by them, receives the last product. The entrepreneur may refuse an order of multiple products with different delivery times, provided they have clearly informed the consumer of this before the ordering process.

the delivery of a product consists of multiple shipments or parts, the reconsideration period begins on the day the consumer, or a third party designated by them, receives the last shipment or part;

the agreement pertains to the regular delivery of products over a specified period, the reconsideration period starts on the day the consumer, or a third party designated by them, receives the first product.

For services and digital content not delivered on a tangible medium:

In cases where a service agreement or an agreement for the delivery of digital content is not provided on a tangible medium, the consumer can terminate the agreement within 14 days without specifying any reasons. This 14-day period starts from the day following the conclusion of the agreement.

Extended reconsideration period for products, services, and digital content not delivered on a tangible medium when not informed about the right of withdrawal:

If the entrepreneur has not provided the consumer with the legally required information regarding the right of withdrawal or the withdrawal form, the reconsideration period ends twelve months after the end of the original reconsideration period determined in accordance with the preceding sections of this article.

If the entrepreneur provides the information mentioned in the preceding paragraph to the consumer within twelve months from the start of the original reconsideration period, the reconsideration period expires 14 days after the day the consumer receives that information.

During the reconsideration period, the consumer shall handle the product and its packaging with care. They shall only unpack or use the product to the extent necessary to determine if they wish to keep it. If they decide to exercise their right of withdrawal, they shall return the product with all delivered accessories and, if reasonably possible, in its original condition and packaging to the entrepreneur, following the reasonable and clear instructions provided by the entrepreneur.

When the consumer wishes to exercise their right of withdrawal, they are obliged to notify the entrepreneur within 14 days after receiving the product. The consumer must do so by using the withdrawal form. After notifying the entrepreneur of the intention to exercise their right of withdrawal, the consumer must return the product within 14 days. The consumer must provide proof that the goods have been returned in a timely manner, for example, by means of a proof of shipment.

Article 7 - Costs related to the exercise of the right of withdrawal

In the event of the consumer exercising their right of withdrawal, the maximum cost for the return shipment shall be borne by the consumer.

The entrepreneur shall reimburse the purchase amount as soon as possible but no later than 14 days after the withdrawal using the same means of payment used by the consumer. Receipt of the returned product by the online retailer or conclusive evidence of complete return shipment is required.

Any depreciation of the product resulting from careless handling shall be borne by the consumer. No claim can be made if the entrepreneur has not provided all legally required information regarding the right of withdrawal before the conclusion of the purchase agreement.

Article 8 - Exclusion of the right of withdrawal

Exclusion of the right of withdrawal is only possible if the entrepreneur has clearly stated this in the offer, at least in a timely manner before the conclusion of the agreement, and it concerns one of the products listed in sections 2 and 3.

Exclusion is only possible for the following products:

Custom-made products according to the consumer's specifications;

Products that are clearly of a personal nature;

Products that can spoil or age quickly;

Products whose prices are subject to fluctuations in the financial market over which the entrepreneur has no influence;

Individual newspapers and magazines;

Audio and video recordings and computer software where the consumer has broken the seal;

Hygienic products where the consumer has broken the seal.

Exclusion is only possible for the following services:

Regarding accommodation, transport, catering, or leisure activities to be performed on a specific date or during a specific period;

Where the delivery has started with the express consent of the consumer before the reconsideration period has expired;

Article 9 - Price

During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, except for price changes due to changes in VAT rates.

In deviation from the previous paragraph, the entrepreneur may offer products or services with prices linked to fluctuations in the financial market over which the entrepreneur has no control. These fluctuations and any prices mentioned as indicative will be stated in the offer.

Price increases within 3 months after the conclusion of the agreement are only allowed if they result from legal regulations or provisions.

Price increases from 3 months after the conclusion of the agreement are only allowed if the entrepreneur has stipulated this and:

they result from legal regulations or provisions; or

the consumer has the authority to terminate the agreement on the day the price increase takes effect.

The prices mentioned in the offer of products or services include VAT.

All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In the event of printing and typographical errors, the entrepreneur is not obliged to deliver the product at the incorrect price.

Article 10 - Warranty and conformity

The entrepreneur ensures that the products and/or services comply with the agreement, the specifications mentioned in the offer, meet the reasonable requirements of soundness and/or usability, and comply with the legal provisions and/or government regulations existing on the date of the conclusion of the agreement. If agreed upon, the entrepreneur also guarantees that the product is suitable for uses other than normal use.

Any warranty provided by the entrepreneur, manufacturer, or importer does not affect the consumer's statutory rights and claims based on the agreement. This includes any commitment made by the entrepreneur, its supplier, importer, or producer that grants the consumer certain rights or claims that go beyond what they are legally obliged to do in case of a breach of the agreement.

Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 4 weeks of delivery. Products must be returned in their original packaging and in new condition.

The warranty does not apply if:

The consumer has repaired or altered the delivered products themselves or through third parties;

The delivered products have been exposed to abnormal conditions or otherwise handled carelessly or contrary to the entrepreneur's instructions and/or the packaging instructions;

The defect is wholly or partially the result of regulations that the government has or will impose regarding the nature or quality of the materials used.

For Neonworld items sold before July 1, 2022, a one-year warranty applies. For all items sold after July 1, 2022, a two-year warranty applies.

Article 11 - Delivery and Execution

The entrepreneur will exercise the utmost care when receiving orders for products and when assessing requests for the provision of services.

The consumer's address given to the company is considered the place of delivery.

Subject to what is stated in paragraph 4 of this article, the company will execute accepted orders promptly but no later than within 30 days, unless the consumer has agreed to a longer delivery period. If there is a delay in delivery or if an order cannot be or can only be partially executed, the consumer will be notified of this no later than 30 days after placing the order. In such cases, the consumer has the right to terminate the agreement at no cost. The consumer is not entitled to any damages.

All delivery times are indicative. The consumer cannot derive any rights from any mentioned terms. Exceeding a term does not entitle the consumer to compensation.

In the event of termination in accordance with paragraph 3 of this article, the entrepreneur will refund the amount paid by the consumer as soon as possible but no later than within 14 days after termination.

If it turns out to be impossible to deliver a product that has been ordered, the entrepreneur will make an effort to provide a replacement item. Before delivery, it will be clearly and comprehensibly communicated that a replacement item will be delivered. In cases of replacement items, the right of withdrawal cannot be excluded. The costs of any return shipment will be borne by the entrepreneur.

The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a pre-designated and announced representative to the entrepreneur, unless expressly agreed otherwise.

If the goods arrive damaged at the buyer's premises, the buyer must notify the seller in writing within 72 hours, providing photo or video evidence of the damage to the goods and their packaging for verification. Failure to comply with this request and timeframe will result in the cancellation of the Seller's obligations.

Article 12 - Long-Term Transactions: Duration, Termination, and Extension

Termination

The consumer may terminate an agreement concluded for an indefinite period and that aims to regularly deliver products (including electricity) or services at any time, subject to the agreed termination rules and a notice period of no more than one month.

The consumer may terminate an agreement concluded for a definite period and that aims to regularly deliver products (including electricity) or services at any time at the end of the agreed period, subject to the agreed termination rules and a notice period of no more than one month.

The consumer may terminate the agreements mentioned in the preceding paragraphs:

at any time and is not limited to termination at a specific time or during a specific period;

terminate using the same method as that by which they entered into the agreement;

terminate with the same notice period as agreed by the entrepreneur for themselves.

Extension

An agreement concluded for a definite period and that aims to regularly deliver products (including electricity) or services may not be tacitly extended or renewed for a specific duration.

Contrary to the previous paragraph, an agreement concluded for a definite period and that aims to regularly deliver day, news, and weekly newspapers and magazines may be tacitly extended for a specific duration of up to three months if the consumer can terminate this extended agreement at the end of the extension period with a notice period of no more than one month.

An agreement concluded for a definite period and that aims to regularly deliver products or services may only be tacitly extended for an indefinite duration if the consumer can terminate it at any time with a notice period of no more than one month and a notice period of no more than three months if the agreement aims to regularly, but less than once a month, deliver day, news, and weekly newspapers and magazines.

An agreement with a duration of less than a year, concluded for the regular delivery of day, news, and weekly newspapers and magazines (trial or introductory subscription), will not be tacitly renewed and will automatically end after the trial or introductory period.

Duration

If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year, subject to a notice period of no more than one month, unless reasonableness and fairness prevent termination before the agreed duration ends.

Article 13 - Payment

Unless otherwise agreed, amounts owed by the consumer must be paid within 7 working days after the start of the cooling-off period as referred to in Article 6 paragraph 1. In the case of an agreement for the provision of a service, this period begins after the consumer has received confirmation of the agreement.

The consumer is obliged to report inaccuracies in provided or stated payment details to the entrepreneur immediately.

In the event of the consumer's default, the entrepreneur, subject to legal limitations, has the right to charge the reasonable costs previously communicated to the consumer.

Article 14 - Complaints Procedure

The entrepreneur has a sufficiently publicized complaints procedure and handles complaints following this procedure.

Complaints about the performance of the agreement must be submitted to the entrepreneur fully and clearly described within a reasonable time after the consumer has discovered the defects.

Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the 14-day period with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.

If the complaint cannot be resolved through mutual agreement, a dispute arises that is subject to dispute resolution.

Article 15 - Disputes

Only Dutch law applies to agreements between the entrepreneur and the consumer to which these general terms and conditions apply.

Article 17 - Import Duties and Taxes

Import duties and taxes for international shipments may be due upon arrival in the destination country. This varies by country, and Neonworld encourages awareness of these possible costs before placing an order with us.

If you refuse to pay duties and taxes upon arrival in your destination country, the goods will be returned to Neonworld at the customer's expense, and the customer will receive a refund for the value of the goods paid, minus the return shipping costs. The costs of the original shipment will not be refunded.

Article 18 - Additional or Deviating Provisions

Additional provisions or provisions deviating from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that the consumer can store them on a durable medium.

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